For orders placed outside the UK and EU, customs duties, taxes, or other fees may apply. These charges are determined by your local customs authority. Additionally, if your watch contains materials like exotic skins or precious stones, you might need to make specific declarations or pay extra fees. It's essential to familiarize yourself with the import/export regulations of both your country and the destination. Please note that any customs clearance costs are your responsibility. We cannot predict or control these charges. If you're unsure about potential fees or declarations, we recommend contacting your local tax or customs office before sending your watch. Failure to comply with these regulations may result in additional costs or delays.

Home insurance can be a convenient option for protecting your watch. Ensure your insurance company is aware of the watch's value so you can receive adequate compensation in case of loss or damage. Our pricing is regularly updated to reflect market trends, and your purchase invoice can be used as documentation for insurance purposes. Additionally, our valuation service can assist you in determining the watch's worth.

We source watches in several ways which include our personal collection, dealership network and private collectors. All watches sold by us will be checked to ensure they meet the highest standards, are authentic and include box and papers.

We accept returns up to 14 days after the item has been received. There must be genuine reason for the return and the watch will be rechecked to ensure its authentic

For approved refunds, we will process the payment to the original payment method. Please be aware that refunds may take up to a week to complete. To receive your desired item promptly, we recommend returning the current item and placing a new order. While we generally do not accept exchanges, we may make exceptions in certain cases.

Our expert team will carefully package your watch(es) and personally deliver them to your specified location for enhanced security. This premium delivery service costs an additional $2,000.

We're able to accept multiple payment options including bank transfer, cash or USDT, USDC, BTC, ETH and DAI.

Once you find the watch you want we require a deposit of a minimum 70% to cover the costs of your new watch. Once this deposit is received we will process your order and prepare your watch(s) for delivery.

Due to strict regulations we must abide by the KYC and AML policies worldwide. We make this process fast and efficient to ensure you have a smooth experience.